Who is AMS?
Founded in 1986, AMS is a premier provider of messaging on hold services. With a diversified base of over 20,000 accounts, AMS serves many major national clients including Humana Healthcare, the United States Postal Service, Coldwell Banker, and the Goodyear Tire & Rubber Company. AMS is also the exclusive provider for Avaya, the nation’s largest manufacturer of phone systems.
What will happen to my Focuspoint representatives?
Joe Martin and his highly skilled team are joining the AMS family as well. They will remain at their Manassas, VA location and are still available to you through the same phone numbers and email addresses during the transition. Moving forward please use the toll free number and the following new contact information:
Joe Martin: Toll free phone - 888.664.6538, ext. 345 joem@onholdbusiness.com
Bruce Van Dusen: Toll free phone - 888.664.6538, ext. 346 brucev@onholdbusiness.com
Jim Theuer: Toll free phone - 888.664.6538, ext. 347 jimt@onholdbusiness.com
How do I access my account online?
All of your usual account information and access is still available through this site. If you need your Focuspoint user name and password, click the “Forgot my password” link at the log in screen or email rosies@onholdbusiness.com.
Click here for the AMS site where you can hear new voices and music
How will my service change?
This transition has been designed on all fronts to ensure that customers receive exceptional and seamless service. Now that Focuspoint is part of the AMS family of companies, you will enjoy new access to a wider selection of packages, more voice talent, and a greater choice of musical styles.
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