In 1995, Creston M. Owen, CEO of Falcon Communications Solutions, Inc., began developing the patented service, The On Hold Solution®. After installing thousands of business telephone systems over 20 years, Mr. Owen realized that very few clients were using the music on hold feature. Understanding the economic downside of on hold silence, he set out to develop the finest message on hold service company in the United States.
Focuspoint was established in 1998 as a subsidiary of Falcon Communications Solutions, Inc. and offers state-of-the-art digital equipment, installation and completely customized productions, professionally written and recorded — all done remotely for clients across the United States. Through digital technology our client's productions can be updated within hours. Now that's service!
Our corporate headquarters are located at 9500 Technology Drive in Manassas, Virginia. Included in our new 18,000 sq ft facility are state-of-the-art recording studios and a production team ready to produce and digitally download your messages. With this technology and in-house talent, we are able to offer quick turn-around, along with unlimited message and licensed music changes for one competitive price.
We are recommended by 19 associations in the automobile and banking industries, as well as many Chambers of Commerce.
With installations throughout the U.S. including Alaska and Hawaii, hundreds of satisfied clients are benefiting from Focuspoint's on hold messaging services.
Customer service is our first priority and our 95% client retention rate proves that. Hear what our clients have to say about us. We welcome the opportunity to add you to our list of satisfied clients.
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